How to limit WIP when you cannot block arriving work requests?

By |2014-11-05T11:24:26-05:00November 5, 2014|kanban|

A concern that comes up frequently when you start talking about applying a WIP limit is: “So, what I understand from you is that at some point you will block incoming work requests if the WIP limit is reached, yes? Well, we cannot do that. We cannot tell people we will not work on their items. That will not fly around here”. I think that is a reasonable concern. In Don Reinertsen’s Lean Product Development workshop this week in Paris [...]