SLA

QA/DEV Protocols – Opening high quality bugs

In another post in the series about QA/DEV protocols, I’ll talk about opening high quality bugs, why its important, what are the forces operating on each side of the trench here, and try to describe an approach that might improve the state of affairs a bit. First – a definition. What is a high quality …

QA/DEV Protocols – Calling developers to the lab

I’m going to dedicate a couple of posts to the relationships between QA and Development (DEV) organizations. Anyone who’s ever been in either of those organizations knows that sometimes there seems to be a conflict of interest between QA and DEV, which can lead to friction between the groups and the people. Obviously when both …

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