Align towards Customer Outcomes w/ OKRs
Everyone has a customer — even HR, marketing, legal, and finance. OKRs help your company set goals that keep the humans you serve top of mind. In this groundbreaking workshop based on Jeff Gothelf and Josh Seiden’s best-selling book, Who Does What by How Much?, this masterclass in Objectives and Key Results (OKRs) instills a mindset shift in your teams, demonstrating that the only real way to set goals and measure success is through meaningful changes in human behavior.
Learning goals:
- Align the organization around the same goals
- Understand the difference between outputs and outcomes
- Define who your “customer” is, regardless of what your job is
- Write excellent objective and key result statements
- Build a continuous OKR practice
- Create a culture that obsesses over the humans that you serve
- Massively improve organizational agility
My OKRs Masterclass also includes an optional implementation strategy/application session to get you started using Outcome-oriented OKRs in your organization.
The OKRs Masterclass is a Sense and Respond Learning curriculum delivered solely by S&RL Certified Training Partners.
Who the OKR Masterclass is for
I teach the OKRs Masterclass as a workshop to help organizations launch/improve their OKR program, evolving from an activity/output-focused “project/feature factory” to one that is more focused on outcomes and empiricism.
We typically start with the people writing organizational-level OKRs and then spread throughout the organization to support OKR deployment.
Let's Explore How To Achieve Strategic Agility w/ OKRs