velocity

Can we PLEASE have some simple measures for our Product Development group?

A lot of my clients ask me how to measure their effectiveness. Some of them are already using Agile styles of product development, others are not yet there, and another important variant is the Enterprise with mixed ways of doing things, that wants to get more visibility, and use measures as a way to drive …

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Lately I’ve been trying to understand how best to represent Known Unknowns (KU) stories/tasks in the BDC. I’m talking about things like Support cases from customers – things not related to stories from the backlog essentially, that you know you will need to address. I’m wondering how the burndown chart should reflect those.