By |2009-07-06T21:47:10-04:00July 6, 2009|Blog|

Lately I've been trying to understand how best to represent Known Unknowns (KU) stories/tasks in the BDC. I'm talking about things like Support cases from customers - things not related to stories from the backlog essentially, that you know you will need to address. I'm wondering how the burndown chart should reflect those.