Here is my talk, together with a great visualization provided by the conference organizers. My main points were: Classes of service do apply when developing products. Classes of service don't cover cases when you need to give different Treatment to different kinds of work, so I introduce Classes of Treatment for context-specific policies for "how to do the work" not just "when to pull what" Kanban doesn't prescribe teams, but what kind of team formation / organizational structure works best? Explored several [...]