What To Do When Adoption of an Internal Tool/Process Stalls

You’ve paid for that product license. JIRA Align. Copilot. ChatGPT. Maestro. Pendo. Gong. ServiceNow. Snowflake. Cascade. Monday. Clickup. (Engineering|Product|Rev|Whatever) Ops. IT. Take your pick. OKRs. Scrum. Agile. SAFe. Force Mgmt. The latest framework/process you’re deploying. Now you’re trying to maximize the usage of that product/process. You want to show ROI. You create playbooks of what …

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From Hype/FOMO/Theater to Fit-for-Purpose: How To Use a Product Operating Model To Develop Your Product Operating Model

Alice wants her product organization to adopt a product operating model because she believes it’s the future of working. She’s been an early adopter of agile and lean startup methods and is constantly looking for better ways to work.  Bob wants their product organization to adopt a product operating model because they have an expensive …

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Product-Led AI: How to Turn LLM Geekery Into Customer Outcomes

Engineers excited about LLMs, Agentic AI, RAGs, spending time going to the vendors, playing around like kids with new toys. Without a real problem in mind. Without the ability to deploy any of it in the organization (the engineers don’t talk to the legal folks much…) Can you think of where so much time and …

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SAFe-ly Scaling an Agile Product Operating Model

How can an Agile Product Operating Model (APOM) enhance how organizations use SAFe? I had several conversations with product leaders this week where this question came up. Organizations that are struggling with SAFe Theater and want to see much more empowerment, outcome orientation, and evidence-driven decision making and steering. They realize SAFe has helped them …

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Sniffing your Product Orientation Maturity using Team Names

Persistence Pioneers UI Architects Embedding Engineers Refactor Rebels Sprint Sprinters Integration Innovators Audio Overview Creators Mind Map Builders YouTube Insights Team Scalability Savants Podcast Summarization Squad Knowledge Connectors Can you guess which product these teams are working on? Which of these team names helped you more than others? Let’s say your organization has more “UI …

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When and Why Do We Need a Product Operating Model?

Ever feel like your product organization is stuck in the mud? You’re not alone. Many teams start strong, laser-focused on delivering value and achieving product-market fit. But as success scales, things get messy. Dependencies pile up, alignment fades, and suddenly, you’re running a feature factory instead of an empowered product organization. Why Do Product Organizations Stall? Here’s …

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What’s the difference between Product-Led Growth, Product-Led Org, And Product Operating Model?

I see some practitioners and leaders using these terms interchangeably. I thought I’d take the time to clarify the overlaps and differences, first of all for myself. Product-Led Organization—As opposed to Sales/Engineering/Marketing/Professional Services-led organizations, a Product-Led organization is structured to deliver value through the product. These organizations often have product-oriented leaders at the helm. Some …

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What is the difference between Scaled Agile/SAFe and a Product Operating Model? (Interview on the Business Agility Now Podcast)

I recently joined Adam Mattis on the “Business Agility Now” podcast for a conversation about scaling agile and product operating models. It’s always a pleasure to chat with Adam about the realities of applying agility at scale and some of the trends I’m seeing in the field. We covered various topics, drawing from our experiences …

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